Return and Cancellation Policy

1. Overview

Vazeiun sells primarily downloadable digital products.

Because digital products can be accessed, downloaded or copied immediately after delivery, returns operate differently from returns of physical goods.

However, this policy does not remove any refund, replacement or other consumer right available under applicable Nigerian law.

2. Order Cancellation Before Delivery

If you request cancellation before your digital product has been delivered or made accessible, contact us immediately at [email protected].

Where the order has not yet been fulfilled, we may cancel the order and refund the payment.

3. Cancellation After Download or Access

Once an e-book has been successfully:

  • Downloaded;
  • Accessed;
  • Delivered through a working download link; or
  • Made available through your account,

the purchase will ordinarily be considered fulfilled and cannot be cancelled merely because you changed your mind.

This restriction does not apply where the product is defective, incorrect, materially different from its description, inaccessible due to a fault attributable to Vazeiun, or where applicable law otherwise requires a refund.

4. When You May Request a Refund or Replacement

Please contact us if:

  • You were charged more than once for the same transaction;
  • Payment was completed, but the e-book was not delivered;
  • The download supplied is corrupted or unusable;
  • You received a different e-book from the one ordered;
  • The product is materially different from its advertised description;
  • A technical problem attributable to Vazeiun prevents you from accessing the purchased product and we cannot reasonably resolve it.

Depending on the circumstances, we may:

  1. Restore access;
  2. Provide a replacement download;
  3. Correct the order; or
  4. Issue a full or partial refund where appropriate.

FCCPC consumer guidance recognises consumer rights concerning defective/non-conforming products and recommends repair, replacement or refund where a product or service is defective.

5. Change-of-Mind Requests

Because Vazeiun supplies digital products that can be consumed or copied immediately after access, we generally do not provide refunds solely because:

  • You changed your mind;
  • You no longer need the book;
  • You purchased the wrong book without any error by Vazeiun;
  • You already own another copy;
  • You expected different content despite the product being accurately described.

We encourage customers to review the title, author, description, format and other product information before completing payment.

Any statutory rights applicable to the transaction remain unaffected.

6. Duplicate Purchases

If you accidentally purchase the same e-book more than once, contact us.

After verifying the duplicate transaction, we may refund the duplicate charge where appropriate.

7. Unauthorised Transactions

If you believe a transaction was made without your permission, contact your payment provider immediately and notify Vazeiun at [email protected].

We may require reasonable verification before processing the request.

8. How to Request a Refund

Send your request to [email protected] and include:

  • Your full name;
  • Order email address;
  • Order number or transaction reference;
  • Name of the e-book;
  • Reason for the request;
  • Details or screenshots of any technical problem, where relevant.

This information helps us investigate the transaction promptly.

9. Refund Processing

Approved refunds will normally be returned through the original payment method where reasonably possible.

The time required for the money to appear in your account may depend on the bank, payment gateway or payment method involved.

Processing times outside Vazeiun’s control are subject to the relevant financial institution.

10. Chargebacks

Customers should contact us first where there is a genuine delivery, duplicate-payment or technical issue so that we have an opportunity to investigate and resolve it.

Fraudulent or abusive chargebacks may result in account restrictions, without affecting legitimate consumer rights.

11. Consumer Rights

Nothing in this policy excludes rights that customers have under applicable Nigerian consumer-protection legislation.

FCCPC guidance specifically calls for e-commerce businesses to maintain transparent terms, effective complaint mechanisms, timely delivery and reasonable return/refund processes.

12. Contact Us

For cancellations, refunds or order problems:

Vazeiun Ltd
Lagos, Nigeria
Email: [email protected]
Website: vazeiun.com

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